Starting as a clerical worker in the Civil Service and then moving in to IT management roles the ground was laid for a move in to local government and then to set up as a private, not for profit company to provide secure, online case managements systems for the care sector. CHARMS, our unique , online system, is now used across the statutory, private and charity sectors. We are now looking to Europe and the USA to see if our unique approach can help care services there. My personal approach is based on Sociocracy, or dynamic governance, and our company, Social Care Network Solutions, is striving to embed that methodology in all that we do.